Section 32. Patient/Client Rights

A home health agency licensed pursuant to these regulations must protect and promote the rights of each individual under its care, including each of the following rights: A. the right to be fully informed in advance about the care and treatment to be provided by the agency; B. the right to refuse or terminate treatment; C. the right to be fully informed in advance of any changes in the care or treatment to be provided by the agency that may affect the individual’s well-being; D. the right to participate in planning care and treatment or changes in care or treatment, except for those individuals adjudged incompetent; 8.370.22 NMAC 13 E. the right to be treated with dignity and respect and to be free from abuse, neglect, and exploitation. No home health agency to whom a patient/client’s money or valuables have been entrusted shall mingle the patient/client’s monies, valuables or property, with that of the licensee, staff or management; F. the right to voice grievances, with respect to treatment or care that is or fails to be furnished, without discrimination or reprisal for voicing such grievances; G. the right to confidentiality of medical care and patient/client records; H. the right to have one’s property treated with respect; I. the right to be fully informed, orally and in writing, of all charges for services to be performed by the agency and of any changes in these charges; J. the right to be informed of the New Mexico home health agency hotline number (1-800-752- 8649), hours of operation (8:00 am-5:00 pm, Monday-Friday), and purpose of the hotline, which is to receive complaints, questions about local home health agencies, or to lodge complaints concerning the implementation of the advance directives requirements; K. the right to be fully informed regarding advance directives, prior to care being given. This information must include agency policies on advance directives and a description of applicable state law; L and purpose of the hotline, which is to receive complaints, questions about local home health agencies, or to lodge complaints concerning the implementation of the advance directives requirements; K. the right to be fully informed regarding advance directives, prior to care being given. This information must include agency policies on advance directives and a description of applicable state law; L. the right to be fully informed, in writing, of the patient/client’s rights pursuant to these regulations.