Section 20. Program Training

A. New employee training: The division maintains a new-employee training curriculum for all major programs administered by ISD. This program is accessible to all division and HCA employees who need training in food stamps, financial assistance or medical assistance programs. B. Training standards: ISD training programs conform to the following standards: (1) Needs assessments: Training programs are developed based upon generally accepted methods of training needs assessment, for example; formal analysis, training needs survey, performance statistics. (2) Objectives and skills: Training developed and presented by ISD staff must be objective or competency based. (3) Agenda and prior notification: Training provided to ISD staff members by other HCA employees must, at a minimum: (a) be planned in advance with enough notice to adjust work schedules; (b) have a written agenda; (c) be coordinated with the ISD training staff. (4) Training event report: All individuals who provide individual training sessions to ISD staff must complete an ISD training event report and submit the form to the ISD training staff.