Section 38. Policies And Procedures

Each agency licensed pursuant to these regulations must have written policies and procedures for at least the following: A. scope of services offered; B. providing of services through arrangement or contract with individuals or agencies; C. admission and discharge; D. written job descriptions for all categories of personnel; E. personnel policies; F. staff training; G. emergency and after normal business hour care policies/procedures; H. preparation, safeguarding, and release of information from patient/client records; I. quality improvement program; J. complaints and grievances, including timely resolution.