23 CAR § 301-701. Supervision

(a) Each licensee shall be supervised by the managing principal and branch manager to insure compliance with the Fair Mortgage Lending Act, Arkansas Code § 23-39-501 et seq., and this part. (b) The managing principal or branch manager of the licensee shall: (1)(A) Establish, maintain, and enforce written procedures of the licensee. (B) The procedures shall be reasonably designed to achieve compliance with applicable federal and state laws and rules; (2) Provide a copy of the procedures to each loan officer employed by the licensee; and (3) Establish procedures for handling consumer complaints.