14 CAR § 30-103. Operational responsibility

(a) The One Call Center is responsible for providing a centralized one (1) number call system to expedite the location of underground installations prior to excavations in compliance with the Arkansas Underground Facilities Damage Prevention Act, Arkansas Code § 14-271-101 et seq. (b)(1) At a minimum, the One Call Center shall have: (A) An established office with adequate space; (B) Sufficient equipment for storage and retrieval of the volume of information it must maintain and process; (C) Sufficient telecommunications equipment to ensure efficient and rapid intake and distribution of information; and (D) Sufficient personnel to staff an office performing the functions of the One Call Center during normal business hours. (2) The One Call Center shall establish and maintain standards of performance subject to the review of the Arkansas Public Service Commission.