23 CAR § 43-215. Aggrieved person demand for hearing

(a) The Insurance Commissioner shall hold a hearing under Arkansas Code § 23-61-303(b) on written demand for a hearing by any person aggrieved by any act, threatened act, or failure of the Insurance Commissioner to act or by any report, rule, or order of the commissioner. (b) A person shall be considered aggrieved in the event of an order, act, or failure to act by the commissioner if: (1) Such action or inaction substantially and directly impacts a person's or business organization's insurance rights or benefits; and (2) The State Insurance Department has substantially demonstrated no intent to investigate or review such claim or claims or complaint. (c) Upon written demand for a hearing made by an aggrieved person, the hearing shall be held within thirty (30) days after receipt by the commissioner of the demand. (d) In the absence of statutory language explicitly referencing the time periods to be calculated upon working days, a hearing shall be held on the basis of calendar days.