23 CAR § 43-311. Complaint forms

(a)(1) For complaints filed at the State Insurance Department against licensees, the department strongly encourages that the complaint be submitted to the department under the form available at https://sbs.naic.org/solar-web/pages/public/onlineComplaintForm/onlineComplaintForm.jsf?state=AR&dswid=-6015. (2) However, the department shall accept a complaint in any format or manner that sufficiently details and answers similar fields as those listed in the complaint form. (b) Complaints should be filed by the named insured or authorized representative or attorney of the insured.