23 CAR § 456-107. Customer education

(a) Each gas utility shall engage in appropriate customer education efforts concerning: (1) The utility’s good-faith estimate of gas prices for each upcoming winter heating season; and (2) Options available to customers for responding to those prices. (b) Each gas utility shall engage in appropriate customer education efforts concerning the availability and benefits of levelized billing or average payment plans. (c) Education efforts regarding customer options should give due weight to the needs of low-income, fixed-income, and elderly customers. (d) Each gas utility should contact the General Staff for help and suggestions for designing an education plan designed to reach these customer groups. (e) The customer education efforts should begin on or before October 1 of each year using bill inserts and other appropriate media.