23 CAR § 458-502. Informal resolution

(a) Before filing a formal complaint, every complainant shall make a good faith effort to informally resolve the dispute with the respondent. (b) The complainant and respondent shall, within thirty (30) days of a request by the other for data relevant to the situation, provide the data that is publicly available. (c) An entity shall not be required to submit data that is not publicly available until the other entity agrees, in writing, that it: (1) Will use that information only for purposes of resolving the dispute; and (2) Will not disclose that information except as may be required by the Arkansas Public Service Commission.