23 CAR § 465-103. Definitions

As used in this part: (1) “Applicant” means any person or entity requesting utility service except as excluded by the exception in 23 CAR § 455-301(b) of the Arkansas Public Service Commission's General Service Rules, 23 CAR pt. 455; (2) “Business office” means a utility office where an individual may: (A) Arrange for service connection; (B) Make or arrange payments on his or her bill; and (C) Ask questions regarding service or the status of his or her account; (3) “Calibration” means the making of adjustments necessary to bring operating characteristics into substantial agreement with standardized scales or markings; (4) “Commission” means the Arkansas Public Service Commission; (5) “Customer” means any person or entity that has applied for and agreed to pay for utility service; (6) “Dead end main” means a water main that is not connected to other parts of the distribution system by means of a connecting loop; (7) “Display” means to have an item conspicuously available for public inspection in the public reception area of each utility business office; (8) “Emergency” means an unexpected serious occurrence or situation that calls for immediate action; (9) “Interruption of service” means temporarily stopping service for: (A) Maintenance; (B) Testing; (C) Repair; or (D) Safety; (10) “Main” means a distribution line that serves as a common source of supply for more than one (1) service line; (11) “Outage” means an unplanned temporary loss of utility service caused by a malfunction of or damage to utility facilities; (12) “Potable water” means water that: (A) Does not contain objectionable: (i) Pollution; (ii) Contamination; (iii) Minerals; or (iv) Infective agents; and (B) Is considered satisfactory for domestic consumption; (13) “Public utility” or “utility” means a jurisdictional utility as defined by Arkansas Code § 23-1-101; (14)(A) “Sectionalizing valve” means a large valve installed in a pipeline to shut off flow in a section for the purpose of inspection or repair. (B) Such valves are usually installed in main lines; (15) “Tariff” means a rate schedule, service regulation, or other document required to be: (A) Filed as a tariff by the Arkansas Public Service Commission's Rules of Practice and Procedure, 23 CAR pt. 462; and (B) Approved by the Arkansas Public Service Commission or by operation of law; (16) “Test point” means a water pipe or hydrant that: (A) Is used for pressure and flow test measurement; and (B) Has a direct connection to the main; (17)(A) “Trouble report” means any verbal or written report given to a utility concerning an operational problem with facilities or equipment. (B) Billing complaints shall not be considered trouble reports for the purpose of this definition; and (18) “Utility service” means service: (A) Provided by a public utility; and (B) Subject to regulation by the Arkansas Public Service Commission.