23 CAR § 466-1006. Trouble report evaluations

(a)(1) Each LEC shall maintain service quality so that no more than five (5) trouble reports are received per one hundred (100) retail customer lines in any exchange each month. (2) Exchanges of two thousand (2,000) lines or less will be evaluated on an average of three (3) consecutive monthly results. (b) Reports may be excluded from the trouble report evaluation that are: (1) Related to customer premises equipment or wiring; or (2) Problems that are not logically chargeable to the operation of the LEC, such as the results of major storms and other major events beyond the control of the LEC.