23 CAR § 466-1502. Answering time

(a) Operator assistance. (1) The operator answer time for operator-assisted calls should be ten (10) seconds or less. (2) For purposes of evaluating the quality of service, the average operator answer time for one hundred percent (100%) of the calls shall be ten (10) seconds or less. (b) Operator information or intercept service. (1) The operator answer time for calls directed to an information operator or intercept service should be fifteen (15) seconds or less. (2) For purposes of evaluating the quality of service, the average operator answer time for one hundred percent (100%) of the calls shall be fifteen (15) seconds or less.