23 CAR § 466-301. Application for service

(a) Application methods. New service, additional service, transfer of service, or a change in service may be requested in writing or, at the discretion of the LEC, by telephone. (b) Record of application. Each LEC must keep a record of each written or verbal application for service as required by 23 CAR § 466-701. (c) Precedence of service. (1) LECs shall not unreasonably discriminate in processing applications for service. (2) Priority shall be given to applications involving medical emergency and public health and safety. (d) Connection deadlines. LECs shall connect service within the time frames required by 23 CAR § 466-901. (e) Information provided at time of application. (1) Explanations and assistance. (A) An LEC shall, if requested, inform applicants about all rates, payment plans, and equipment options available for the applicant’s class of service. (B) An LEC shall explain: (i) How often a customer’s bill is mailed; and (ii) When the bill is considered past due. (C) If an LEC requires a cooperative membership fee, a security deposit, or a guaranty for the applicant to receive service, the LEC shall explain requirements and payment options. (D) LECs shall tell applicants that residential service connection fees may be billed in installments. (2) Expected service date. When an applicant requests service, an LEC shall provide an expected service date according to the service connection procedures in 23 CAR § 466-901.