23 CAR § 466-501. Information on bill

Each bill shall contain the following information: (1) Name and telephone number or identifying number under which service is billed; (2) The beginning and ending dates of the billing period; (3) The net amount of all payments and other credits made to the account during the billing period; (4) Any previous balance due; (5) The amount of any late payment charge and an explanation of when it will apply; (6) The date the bill was mailed; (7) The date the bill is due; (8) A list of all charges or credits, including: (A) Deposit installments; (B) Deposit refunds; (C) Automatic adjustments; (D) Customer or minimum charges; (E) Taxes, listed by kind; (F) Charges for other utility service; (G) Charges for nonutility merchandise, service, or equipment; (H) Basic service; (I) Federal end user common line charge; (J) Equipment; and (K) Custom calling services; (9) If an LEC uses industry-specific abbreviations for terms that explain the billing, it shall identify them on the bill; and (10)(A) A statement that the customer may contact the LEC: (i) About any problem with billing or service; or (ii) For a delayed payment agreement. (B) The statement shall include an address and a telephone number where customers can call the LEC without charge.