23 CAR § 466-601. Authorized suspension

The only reasons an LEC may suspend service to an account are: (1) A bill for the LEC’s service to the current customer remains unpaid after the close of business on the last day to pay as printed on the most recent shut-off notice; (2) A former customer remains at the premises who owes that LEC an outstanding bill for service at the premises, a full-time occupant of the premises when the bill was incurred remains at the premises, or a full-time user of the service when the bill was incurred remains at the premises; (3) A current customer and a former customer who lived together at another location now live together at a new service location and the former customer owes a bill for service used during the time they lived together at a former location; (4) The customer is not in compliance with: (A) An Arkansas Public Service Commission order; (B) A delayed payment agreement; or (C) An extension agreement with the LEC; (5) The customer has not paid a deposit required for the service; (6) Unauthorized use of service or tampering with an LEC’s equipment; (7) A misrepresentation of fact relevant to the conditions under which the applicant or customer obtained or continued service; (8) The customer has not paid a billed charge associated with providing service; (9) Refusing to grant an LEC access to its equipment at the customer’s location at reasonable times; (10) Violating the LEC’s rules designed to prevent interference with the use of service by other customers, if the customer was notified first and given a reasonable opportunity to comply with the rules; (11) Violating the LEC’s rules regarding the operation of nonstandard equipment or unauthorized attachments, if the customer was notified first and given a reasonable opportunity to comply with the rules; (12) Violating federal, state, or local laws or regulations through use of the service; (13) Abandoning the premises served; (14) Causing or threatening injury to an LEC’s employee or an employee’s family to prevent or to retaliate for an act the LEC performs in the course of business; (15) Causing damage to the LEC’s property; (16) Threatening to cause damage to the LEC’s property; (17) Not paying for damage to the LEC’s equipment at the service location; or (18) A condition exists that poses a health or safety hazard.