23 CAR § 466-604. Notification of suspension of service

(a)(1) An LEC must notify a customer in writing five (5) days before it suspends service. (2) If an LEC delivers the notice to the customer’s premises, the LEC must leave the notice in a conspicuous place where the notice is easy to see. (3) If the notice is mailed, the five (5) days begins three (3) days after the date the notice is placed in the United States mail. (4) The LEC must send the notice to the customer’s last known address by first-class mail. (b)(1) An LEC may suspend service without prior written notice under 23 CAR § 466-601(4), (6), (7), (14) – (16), and (18). (2) The LEC shall notify the customer of the reason for suspension by first-class mail or by leaving a notice at the premises. (3) If prior written notice of suspension has been given, this subsection does not apply.