23 CAR § 466-607. Form and contents of shut-off notice

Each shut-off notice shall contain the following information: (1) The title “SHUT-OFF NOTICE”, “CUT OFF NOTICE”, or “DISCONNECT NOTICE” in type at least one-fourth inch (1/4”) high; (2) The name and address of the customer and the telephone number to which the service is billed; (3) The reason for suspension and any overdue amount; (4) A clear statement of what to do to avoid suspension; (5) The date after which the LEC will suspend service unless the customer takes appropriate action; (6) A statement that “YOU MAY QUALIFY TO PAY YOUR BILL IN INSTALLMENTS AND AVOID SHUT-OFF, BUT YOU MUST CONTACT THE LOCAL EXCHANGE CARRIER’S BUSINESS OFFICE BY THE CLOSE OF BUSINESS ON THE LAST DAY TO PAY PRINTED ON THIS NOTICE AND ASK FOR A DELAYED PAYMENT AGREEMENT”; (7) A statement that a residential customer who has a serious medical condition, or is sixty-five (65) or older, or is an individual with disabilities may contact the LEC about qualifying for delaying suspension; (8) What it will cost and what a customer will have to do to get service reconnected; (9) The telephone number or address of the LEC’s office where the customer may: (A) Pay the bill; (B) Make payment arrangements; or (C) Make a complaint; and (10)(A) A statement that any customer with an unresolved complaint may contact the Arkansas Public Service Commission. (B) The statement shall include the Arkansas Public Service Commission’s mailing and street address and local and toll-free numbers.