23 CAR § 466-611. Reconnection of service

(a)(1) The LEC shall reconnect service at the request of the customer if all reasons for suspension have been eliminated. (2) The LEC shall reconnect service in the normal course of business when suspension was the fault of the customer. (3) The LEC shall reconnect service immediately if suspension was the LEC’s fault. (b) An LEC shall not require a customer to pay for usage that has not been billed, or that has been billed but is not yet overdue, before reconnecting suspended service. (c) An LEC may require payment of any collection, late charge, or reconnection fees before reconnecting service if suspension followed all applicable Arkansas Public Service Commission rules. (d)(1) If the reason for suspension is unauthorized use of service or tampering with LEC equipment, the LEC may require a reasonable payment for damage to its equipment and estimated usage before reconnecting service. (2) The LEC may refuse to reconnect unless the Arkansas Public Service Commission orders otherwise.