9 CAR § 2-701. Overview

(a) Cases will be reviewed at regular intervals to ensure that: (1) Case activities meet the program standards for completeness and timeliness as outlined in the Code of Federal Regulations; (2) Fees are monitored to ensure that they are charged appropriately; (3) Corrections and deletions are reviewed and approved; and (4) All case activities are properly narrated. (b)(1) Reviews will be scheduled for each office on an annual basis. (2) The review period will be the preceding twelve (12) months. (3) If the office fails to meet the standard for any criteria: (A) A review will be scheduled after six (6) months; and (B) Only the criteria that failed will be reviewed. (4) The Federal Self-Assessment review will be scheduled in October and includes sample cases from all Office of Child Support Enforcement offices. (5) The review period for the Federal Self-Assessment review is the preceding twelve (12) months from October through September. (c) Reviews are conducted using Arkansas Child Support Information Systems (ARCSIS) case screens including all imaged documents.