AZ DFI Regulatory Bulletin 2025-11: Request to Provide Financial Institutions/Enterprises Customers Flexibility During Federal Government Shutdown

Arizona Department of Insurance and Financial Institutions 100 N 15th Avenue, Suite 261, Phoenix, Arizona 85007 (602) 364-3100 | difi.az.gov Katie Hobbs Governor Maria Ailor Interim Director Bulletin 2025-11 (DFI) To:​ All financial institutions and financial enterprises1 providing services to individuals, groups, and businesses operating in Arizona From:​Maria Ailor, Interim Director Date:​October 30, 2025 Re: ​ Government Shutdown and Financial Institution/Enterprise Customer Relief; Flexibility As the federal government shutdown remains ongoing, the Arizona Department of Insurance and Financial Institutions (“Department”) is issuing this call to action to all financial institutions and financial enterprises providing services to individuals and businesses affected by the federal government shutdown, which began on October 1, 2025. The Department encourages Financial Institutions and Financial Enterprises operating in Arizona to assist all state and federal employees affected by the shutdown and be mindful of the difficulties individuals and businesses are experiencing. The Department encourages all Financial Institutions and Financial Enterprises to work with their Arizona customers during this time who may be experiencing temporary financial hardship due to the federal government shutdown. The Department urges Financial Institutions and Financial Enterprises to undertake, for a minimum period of 60 days, at least, the following measures: 1 Pursuant to A.R.S. § 6-101, ”financial institutions” means banks, trust companies, savings and loan associations, credit unions, consumer lenders, international banking facilities and financial institution holding companies under the jurisdiction of the Department. Additionally, financial “enterprises” means any person under the jurisdiction of the Department other than a financial institution. Arizona Department of Insurance and Financial Institutions ●​ Provide a grace period for payments for outstanding financial obligations. ●​ Postpone default and collection activities. ●​ Refrain from assessing late fees, penalties or cancellations related to late payments. ●​ Offer temporary alternative repayment arrangements, including forbearance and loan deferment. ●​ Communicate and inform consumers about available options and accommodations during the shutdown. DIFI appreciates all Financial Institutions and Enterprises that are taking proactive steps to provide relief to affected consumers. Thank you for your cooperation and commitment to supporting Arizonans during the federal government shutdown. Questions regarding this Bulletin may be directed to financial@difi.az.gov. 2