R6-13-127. EBT Card Issuance

A. The Department shall authorize access to an EBT account to: 1. The recipient; or 2. An EBT Alternate Card Holder, as provided in R6-13- 128. B. The Department shall: 1. Provide the recipient with a brochure that explains EBT usage, 2. Inform the recipient that the EBT card will be issued to the recipient by mail, 3. Provide the recipient with the EBT provider’s Customer Service Hotline telephone number in order for the recipient to obtain a Personal Identification Number (PIN) and to report EBT account problems, and 4. Inform the recipient about the availability of TC Direct Deposit into an open banking account and the process for establishing Direct Deposit.