R9-10-1008. Patient Rights

A. An administrator shall ensure that: 1. The requirements in subsection (B) and the patient rights in subsection (C) are conspicuously posted on the premises; 2. At the time of admission, a patient or the patient’s representative receives a written copy of the requirements in subsection (B) and the patient rights in subsection (C); and 3. Policies and procedures are established, documented, and implemented to protect the health and safety of a patient that include: a. How and when a patient or the patient’s representative is informed of patient rights in subsection (C); and b. Where patient rights are posted as required in subsection (A)(1). B. An administrator shall ensure that: 1. A patient is treated with dignity, respect, and consideration; 2. A patient is not subjected to: a. Abuse; b. Neglect; c. Exploitation; d. Coercion; e. Manipulation; f. Sexual abuse; g. Sexual assault; h. Except as allowed in R9-10-1012(B), restraint or seclusion; i. Retaliation for submitting a complaint to the Department or another entity; or j. Misappropriation of personal and private property by an outpatient treatment center’s personnel member, employee, volunteer, or student; and 3. A patient or the patient’s representative: a. Except in an emergency, either consents to or refuses treatment; b. May refuse or withdraw consent for treatment before treatment is initiated; c. Except in an emergency, is informed of alternatives to a proposed psychotropic medication or surgical procedure and associated risks and possible complications of a proposed psychotropic medication or surgical procedure; d. Is informed of the following: i. The outpatient treatment center’s policy on health care directives, and ii. The patient complaint process; e. Consents to photographs of the patient before a patient is photographed, except that a patient may be photographed when admitted to an outpatient treatment center for identification and administrative purposes; and f. Except as otherwise permitted by law, provides written consent to the release of information in the patient’s: i. Medical record, or ii. Financial records. C. A patient has the following rights: 1. Not to be discriminated against based on race, national origin, religion, gender, sexual orientation, age, disability, marital status, or diagnosis; 2. To receive treatment that supports and respects the patient’s individuality, choices, strengths, and abilities; 3. To receive privacy in treatment and care for personal needs; 4. To review, upon written request, the patient’s own medical record according to A.R.S. §§ 12-2293, 12-2294, and 12-2294.01; 5. To receive a referral to another health care institution if the outpatient treatment center is not authorized or not able to provide physical health services or behavioral health services needed by the patient; 6. To participate or have the patient’s representative participate in the development of, or decisions concerning, treatment; 7. To participate or refuse to participate in research or experimental treatment; and 8. To receive assistance from a family member, the patient’s representative, or other individual in understanding, protecting, or exercising the patient’s rights.