R9-21-210. Policies and Procedures of Service Providers

A. A mental health agency may establish policies and procedures for the provision of behavioral health services or community services that are consistent with Articles 1 through 5 of these rules and with all other requirements of Arizona law. No policy or procedure may restrict any right protected by these rules. B. The mental health agency shall inform all prospective clients of its policies and procedures prior to the client or, if applicable, the client’s guardian giving informed consent to the cli- FOR PERSONS WITH SERIOUS MENTAL ILLNESS ent’s admission to the program according to R9-21- 206.01(A)(3). C. If a client acts in a manner that is seriously in disregard of a reasonable policy, the agency director shall make all reasonable efforts to respond to the situation, including making reasonable accommodation to the program’s policy if the client’s failure to conform to a reasonable policy is due to the client’s disability.