R9-21-402. General

A. It is the policy of the Administration to conduct investigations and bring matters to a resolution in four circumstances: first, in the event of a death of a client; second, whenever there is alleged to have occurred a rights violation; third, whenever there is alleged to exist a condition requiring investigation because it is dangerous, illegal or inhumane; and fourth, in any other case where an investigation would be in the public interest, as determined by the Administration. The purpose of R9- 21-402 through R9-21-410 is to implement that policy. All investigations according to R9-21-402 through R9-21-410 shall be carried out in a prompt and equitable manner and with due regard for the dignity and rights of all persons involved. R9-21-402 through R9-21-410 do not obviate the need for systematically reporting, where appropriate, accidents and injuries involving clients. B. This grievance and investigation procedure applies to any allegation that a rights violation or a condition requiring investigation, as defined in R9-21-101, has occurred or currently exists. 1. A grievance may be filed by a client, guardian, human rights advocate, Independent Oversight Committee, State Protection and Advocacy System, designated representa- FOR PERSONS WITH SERIOUS MENTAL ILLNESS tive, or any other concerned person when a violation of the client’s rights or of the rights of several clients has occurred. 2. A request for an investigation may be filed by any person whenever a condition requiring investigation occurs or has occurred. 3. Allegations about the need for or appropriateness of behavioral health services or community services should be addressed according to the Individual Service Planning Sections R9-21-301 through R9-21-314 and according to R9-21-401, as applicable.