R19-2-516. Complaints Pertaining to Pari-mutuel Operations

A. When a patron makes a complaint regarding the pari-mutuel department to a permittee, the permittee shall immediately issue a complaint report setting out: 1. The name of the complainant; 2. The nature of the complaint; 3. The name of the persons, if any, against whom the complaint was made; 4. The date of the complaint; 5. The action taken or proposed to be taken, if any, by the permittee. B. The permittee shall submit every complaint report to the Department within 48 hours after the complaint was made.