R20-4-1511. Prohibition of Harassment

A. A collection agency shall not use unauthorized or oppressive tactics designed to harass any person to pay a debt. B. A collection agency shall not use written or oral communications that ridicule, disgrace, or humiliate any person, or tend to ridicule, disgrace, or humiliate any person. C. A collection agency shall not state, imply, or tend to imply, in written or oral communications, that any person is guilty of fraud or any other crime. D. A collection agency shall not permit its agents, employees, representatives, debt collectors, or officers to use obscene or abusive language in efforts to collect a debt. E. A collection agency or its agents, employees, representatives or officers are subject to penalties listed in A.R.S. § 32- 1056(B) for any violation of this Article, as well as other liabilities imposed under any other provision of law.