R21-7-109. Time Frames; Administrative and Substantive Completeness Review

A. The Department shall review an initial, renewal, or amendment application and render a licensing decision within the required time-frames described in this Section and Table 1. B. The administrative completeness review time-frame described in A.R.S. § 41-1072(1) begins when the: 1. Applicant submits the application, and 2. Required documentation listed in this Chapter. C. The Department shall complete an administrative review within 45 calendar days of receiving the information in subsection (B). The Department shall conduct an administrative completeness review to determine whether all required documentation and information has been submitted within the 45 calendar days administrative review time-frame: 1. If the application package is complete, the Department shall send a Notice of Administrative Completeness to the applicant and conduct the substantive review; or 2. If the application is incomplete, the Department shall send a Notice of Incomplete Application to the applicant containing a list of items and information needed to complete the application. a. The applicant shall have 30 calendar days from the date on the Notice of Incomplete Application to supply the missing items or information to the Department. b. The time-frame for the administrative completeness review shall be suspended from the date the Department issues the Notice of Incomplete Application to the date the Department receives the missing item or information. c. If the applicant does not supply all of the requested items or information within 30 calendar days of the date of the Notice of Incomplete Application, the Department may close the application. d. If the applicant supplies all of the required items and information to the Department within 30 calendar days, the Department shall conduct a substantive review of the application. Table 1. Time Frames D. Within 30 calendar days following the conclusion of the administrative review of an application, the Department shall complete a substantive review to evaluate the applicant’s fitness for licensure. Within the 30 calendar days substantive review time-frame, the Department shall: 1. Conduct inspections as described in R21-7-105; 2. Complete a review of licensing requirements under this Chapter; and 3. Request that the applicant provide additional information if needed to evaluate the suitability of the applicant for licensure. a. The applicant shall have an additional 30 calendar days from the date of the request, to provide the information to the Department. b. The time-frame for the substantive review shall be suspended from the date the Department requests additional information to the date the Department receives the information. E. Within an overall time-frame of 75 calendar days, not including suspended time-frames, the Department shall: 1. Complete an administrative review of an application, 2. Complete a substantive review of an applicant’s fitness, and 3. Notify the applicant of the decision to grant or deny the application.