R21-7-205. Grievances

A. The licensee shall have a written policy and procedure governing the receipt, consideration, and resolution of grievances regarding the licensee’s program and care of children brought to the licensee by a child in care, or child’s parent or guardian. The policy and procedure shall: 1. Be written in a clear and simple manner that is developmentally appropriate for a child in care; 2. Prohibit retaliation against an individual who brings a grievance; 3. Describe a process for fair and expeditious resolution of a grievance; 4. Provide a means to tell the grievant about the action taken in response to the grievance; 5. Provide the grievant with instructions for submitting the grievance to the licensee; and 6. Identify an accessible location for blank copies of the grievance form in each facility. B. The licensee shall maintain a log of grievances filed against the licensee. The licensee may keep a centralized Agency log, or may maintain a separate log for each facility. The log shall include the following information: 1. Name of grievant; 2. Date grievance filed; 3. Description of the substance of the grievance; 4. Summary of the grievance resolution; and 5. A copy of the grievance decision. C. The licensee shall maintain written records of a grievance decision for at least three years after the resolution of the grievance, or three years after the child has left the Agency, whichever is later.