R2-1-408. 9-1-1 Operational Requirements

In order to obtain approval from the Assistant Director for payment from the fund for costs eligible for payment under R2-1-409, the PSAP shall: 1. Monitor the 9-1-1 service system level of service to ensure that the standards in R2-1-407 are met. Once each fiscal year the PSAP manager shall obtain a report regarding the 9-1-1 level of service from the telephone company servicing the telephone exchange area. If the report provided by the telephone company indicates that Supp. 18-1 Page 6 March 31, 2018 the required service level is not being met, the PSAP manager shall: a. Request the telephone company to prepare plans, specifications, and cost estimates to raise the level of service to that required in R2-1-407. b. Notify the Assistant Director under R2-1-406 if, based on information provided by the telephone company, modifications to the system are necessary. 2. Provide service to all callers within its service area 24 hours each day, 7 days a week. To qualify as a primary or secondary PSAP, the PSAP must receive a minimum of 300 9-1-1 emergency calls per month. 3. Refer all calls entering the 9-1-1 service system that do not require a public or private safety response unit be dispatched to a non-9-1-1 telephone number. 4. Designate a telephone number other than 9-1-1 as a backup number in case the 9-1-1 service system fails. The designated alternate telephone number shall be published in the public telephone directory, by the local public safety agency. 5. Develop and maintain a system for recording 9-1-1 calls received by the PSAP. The records shall be retained for at least 31 days from the date of the call and shall include the following information: a. Date and time the call is received, b. Nature of the problem, and c. Action taken by the dispatcher. 6. To qualify as a remote print site, the PSAP must receive a minimum of 100 emergency calls per month.