Dispensing error reporting. Quality assurance program

(a) A dispensary facility manager shall notify all dispensary employees that the discovery or reporting of a dispensing error shall be relayed immediately to a dispensary on duty. (b) A dispensary facility manager shall ensure that a dispensary performs a quality assurance review for each dispensing error. A dispensary shall commence such review as soon as is reasonably possible, but no later than two business days from the date the dispensing error is discovered. (c) A dispensary facility manager shall create a record of every quality assurance review. This record shall contain at least the following: (1) The date or dates of the quality assurance review and the names and titles of the persons performing the review; (2) The pertinent data and other information relating to the dispensing error reviewed; (3) Documentation of contact with the qualifying patient, primary caregiver where applicable, and the physician who certified the patient as required by the quality assurance program implemented pursuant to section 21a-408-47 of the Regulations of Connecticut State Agencies; (4) The findings and determinations generated by the quality assurance review; and (5) Recommended changes to dispensary facility policy, procedure, systems, or processes, if any. (d) A dispensary facility shall maintain quality assurance review records in an orderly manner and filed by date. (e) A dispensary facility shall maintain a copy of the dispensary facility’s quality assurance program and records of all reported dispensing errors and quality assurance reviews and make such documents available in accordance with section 21a-408-70 of the Regulations of Connecticut State Agencies.