R.C.S.A. § 28-27a-4
Plan part III (Repealed)
Cite as Conn. Agencies Regs. § 28-27a-4
Municipalities must indicate the PSAP's compliance with the following technical and
operational standards in part III of the final plan.
(a) The published emergency telephone number for every municipality will be "9-1-1."
(b) PSAPs must be operated twenty-four (24) hours a day, seven (7) days a week.
(c) All entry ways to the PSAP must be secured to prevent entry by unauthorized persons.
(d) PSAPs must maintain an emergency power source to ensure continuous operation for a
minimum of twenty-four (24) hours during power outages.
(e) PSAPs must maintain at least one seven digit number for emergency calls transferred
to the PSAP by telephone company operators or under certain speed call arrangements.
(f) Each PSAP must have the ability to respond to all 9-1-1 calls received from its service
area by dispatching the appropriate private/public safety agency to the emergency
or through the transfer of the call to the secondary answering point having the required
dispatching capability.
(g) PSAP call answers must be adequately trained in the use of Enhanced 9-1-1 terminal
equipment.
(h) PSAPs shall establish personnel security clearance standards which are acceptable
to the municipal and State agencies they serve.
(i) PSAPs must establish a method to allow persons with speech and/or hearing disabilities
to communicate by using a Telecommunications Device for the Deaf (TDD). When a TDD
indicator appears on the ALI screen and/or the tones are heard, the 9-1-1 call must
be connected to a TDD at the PSAP or transferred to an answering point equipped to
process TDD calls. PSAPs may develop regional arrangements rather than purchase their
own TDD equipment.
(j) Enhanced 9-1-1 terminal equipment utilized at the PSAP must conform to specifications
established by BSET and the Enhanced 9-1-1 Commission. The PSAP must be equipped to
serve at least two answering positions.