Patron complaints

Complaints by patrons against any officials or employees, or complaints of corrupt practices or other questionable incidents shall be made to the division at its offices. Such complaints shall be in writing, and the division shall forward a copy of any complaint to the association or OTB facility operator. A written copy of any patron complaint made to the association or an OTB facility operator shall be immediately forwarded to the division. A written copy of the association's or OTB facility operator's disposition shall also be immediately forwarded to the division.