Investigation of customer complaints (Repealed)

The following procedure shall be utilized by the Division when it has been determined by a person designated pursuant to the provisions of sections 14-63-45b through 14-63-45d, inclusive, of the Regulations of Connecticut State Agencies that a customer complaint should proceed to an investigation: 1. An investigator shall be assigned to investigate the complaint; 2. The investigator shall notify the licensee and the customer in writing that the complaint shall be investigated; 3. If after investigation it is determined that the facts do not give rise to a violation under sections 14-51 through 14-66b, inclusive, of the Connecticut General Statutes, the regulations adopted thereunder, or both, the division shall notify the licensee and the customer in writing that the department does not have jurisdiction over the complaint and no further action shall be taken; 4. If after investigation it is determined for any reason that no further action will be taken by the department, the division shall notify the licensee and the customer in writing stating the reason for the decision not to proceed; 5. Practice as set forth in sections 14-137-36 through 14-137-39, inclusive, of the Regulations of Connecticut State Agencies, regardless of whether the matter has or has not been settled between the customer and the licensee; and 6. If the licensee enters into a stipulated agreement, settlement agreement or consent order, and fails to comply with the terms thereof, the licensee's license shall be suspended in accordance with the terms of the stipulated agreement, settlement agreement or consent order.