Definitions

As used in Sections 16-247c-2 to 16-247c-5, inclusive, of the Regulations of Connecticut State Agencies: (1) "Telecommunications Company" menas any person, firm or corporation certified by the department to provide intrastate telecommunications services pursuant to section 16-247g of the Connecticut General Statutes. (2) "Customer" means any person or entity who has contracted with a certified telecommunications company for intrastate telecommunications services. (3) "Complaint" means any allegation of error in billing, disputed charge or claims of discriminatory or unfair practices, procedures or policies made against a certified telecommunications company. (4) "Facilities-based Provider" means any person, firm or corporation that is certified by the department pursuant to section 16-247g of the General Statutes and owns any of the instrumentalities, facilities, or apparatus, except for customer premises equipment, which are used for the provision of its telecommunications service.