Definitions

(1) "Basic service" means basic monthly service, intrastate toll service provided by the same company, FCC-authorized access, white pages listings, message units, and such other items as the department may designate. (2) "Company" means any telecommunications provider. (3) "Company complaint" means any matter that is communicated by telephone, letter, facsimile, e-mail, in person or by any other means to a telecommunications provider by any person expressing dissatisfaction with the company's information or services and such matter is escalated to the telecommunications provider's next level of complaint resolution. (4) "Customer" means any person who has contracted with a telecommunications provider for telecommunications service. (5) "Department" means the Department of Public Utility Control. (6) "Department complaint" means any matter that is communicated to the department by any person who has contacted a telecommunications service provider concerning information or service in the categories of billing, security deposit, installation, line extension, outage, payment arrangement, quality of service, termination, workmanship, employee attitude in serving the public, or other complaint, and such person remains dissatisfied with the company's handling of the complaint. (7) "Facilities-based provider" means a telecommunications provider that provides telecommunications services using its own or leased facilities. (8) "Non-basic service" means intrastate toll provided by a company other than that providing basic service, interstate toll, special circuits, terminal equipment, directory advertising, inside wire maintenance, operator service providers, 900-calls, purchased equipment, internet service, voice mail, and such other items as the department may designate. (9) "Reseller provider" means a telecommunications provider that provides telecommunications services using the facilities of underlying carriers. (10) "Telecommunications provider" means any telephone company, certified local exchange carrier or certified telecommunications provider as defined in section 16-1 of the Connecticut General Statutes.