R.C.S.A. § 16-3 Appendix A

RESIDENTIAL CUSTOMERS ONLY "IMPORTANT NOTICE" "Right to Residential Telephone Service During Serious Illness" If you or any resident of your home is seriously ill, your telephone service will not be disconnected for non-payment during this illness, provided: 1. you have your doctor or someone from the doctor's office call us within seven (7) days after you receive a notice of possible disconnection. Within a week after calling us, your doctor must send us a written certificate of serious illness stating the nature and length of the serious illness, the name and address of the seriously ill person, and the physician's office address and telephone number. 2. you have sent to us a renewal of the physician's certification of serious illness, if the illness continues, no later than the last day of the period specified by the physician as the length of the illness, or every fifteen days if your doctor is unable to indicate the length of the illness. 3. you make equitable arrangements to pay your past due bills. 4. you pay all future bills on a current basis, while the illness continues. However, termination may occur without further notice upon failure to comply with 3 or 4 above. If there is SERIOUS ILLNESS in your home, please have your doctor call a service representative at the local business office. The number is in the front of the local telephone directory. We have the right to contest before the Public Utilities Control Authority the validity of any serious illness certification we might receive.