District of Columbia · Regulations
Chapter 15-3 — CONSUMER RIGHTS AND RESPONSIBILITIES
32 sections
32 sections
- 15 DCMR 300300. PURPOSE AND APPLICABILITY
- 15 DCMR 301301. LOCATION OF ENERGY SERVICE METERS AND RELATED EQUIPMENT
- 15 DCMR 302302. UTILITY METER READING REQUIREMENTS
- 15 DCMR 303303. METERS READ BY CUSTOMERS
- 15 DCMR 304304. BILLING AND BILLING ERROR NOTIFICATION
- 15 DCMR 304304. [DELETED]Superseded
- 15 DCMR 305305. PAYMENTS
- 15 DCMR 306306. DEFERRED PAYMENT AGREEMENTS
- 15 DCMR 307307. DEPOSITS
- 15 DCMR 308308. USE OF CUSTOMER'S INFORMATION
- 15 DCMR 309309. PRIVACY PROTECTION POLICY
- 15 DCMR 310310. GROUNDS FOR DISCONNECTION
- 15 DCMR 311311. PROCEDURES FOR UTILITY DISCONNECTION
- 15 DCMR 312312. PERSONAL CONTACT BEFORE UTILITY DISCONNECTION
- 15 DCMR 313313. FIELD SERVICE IDENTIFICATION AND PAYMENT PROCEDURES
- 15 DCMR 314314. DISCONNECTION OF UTILITY SERVICE
- 15 DCMR 315315. RECONNECTION OF SERVICE
- 15 DCMR 316316. CUSTOMER DISCONTINUANCE OF SERVICE
- 15 DCMR 317317. [RESERVED]Reserved
- 15 DCMR 318318. [RESERVED]Reserved
- 15 DCMR 319319. [RESERVED]Reserved
- 15 DCMR 320320. CUSTOMER INQUIRIES AND COMPLAINTS
- 15 DCMR 321321. PUBLICATION OF CONSUMER PAMPHLET
- 15 DCMR 322322. PUBLIC ACCESS TO RULES AND RATES
- 15 DCMR 323323. OFFICE OF CONSUMER SERVICES
- 15 DCMR 324324. FORMAL COMPLAINTS
- 15 DCMR 325325. FORMAL HEARING PROCEDURES
- 15 DCMR 326326. DECISIONS AND APPEALS
- 15 DCMR 327327. CUSTOMER PROTECTION STANDARDS APPLICABLE TO ENERGY SUPPLIERS
- 15 DCMR 328328. CUSTOMER PROTECTION STANDARDS APPLICABLE TO TELECOMMUNICATIONS SERVICE PROVIDERS
- 15 DCMR 398398. WAIVER
- 15 DCMR 399399. DEFINITIONS