District of Columbia · Regulations
Chapter 15-31 — CUSTOMER SERVICE STANDARDS
100 sections
100 sections
- 15 DCMR 31003100. POLICY AND APPLICATION
- 15 DCMR 31013101. NOTICE
- 15 DCMR 31023102. SUBSCRIPTION INFORMATION
- 15 DCMR 31033103. EQUIPMENT PROVIDED BY A CABLE OPERATOR
- 15 DCMR 31043104. CUSTOMER SERVICE CENTERS
- 15 DCMR 31053105. TRAINING OF EMPLOYEES
- 15 DCMR 31063106. TELEPHONE STANDARDS
- 15 DCMR 31073107. BILLING
- 15 DCMR 31083108. APPOINTMENTS, INSTALLATION AND REPAIR
- 15 DCMR 31093109. INSTALLATION
- 15 DCMR 31103110. INTERRUPTION OF SERVICE
- 15 DCMR 31113111. REPAIR; OUTAGE AND RECEPTION PROBLEMS
- 15 DCMR 31123112. SUBSCRIBER COMPLAINTS
- 15 DCMR 31133113. DISCONNECTION AND TERMINATION OF SERVICE
- 15 DCMR 31143114. SPANISH-SPEAKING CUSTOMERS
- 15 DCMR 31153115. REPORTS
- 15 DCMR 31163116. TREATMENT OF PROPERTY
- 15 DCMR 31173117. CREDITS
- 15 DCMR 31183118. NO DISCRIMINATION
- 15 DCMR 31193119. RESERVED
- 15 DCMR 31203120. RESERVED
- 15 DCMR 31213121. RESERVED
- 15 DCMR 31223122. RESERVED
- 15 DCMR 31233123. RESERVED
- 15 DCMR 31243124. RESERVED
- 15 DCMR 31253125. RESERVED
- 15 DCMR 31263126. RESERVED
- 15 DCMR 31273127. RESERVED
- 15 DCMR 31283128. RESERVED
- 15 DCMR 31293129. RESERVED
- 15 DCMR 31303130. RESERVED
- 15 DCMR 31313131. RESERVED
- 15 DCMR 31323132. RESERVED
- 15 DCMR 31333133. RESERVED
- 15 DCMR 31343134. RESERVED
- 15 DCMR 31353135. RESERVED
- 15 DCMR 31363136. RESERVED
- 15 DCMR 31373137. RESERVED
- 15 DCMR 31383138. RESERVED
- 15 DCMR 31393139. RESERVED
- 15 DCMR 31403140. RESERVED
- 15 DCMR 31413141. RESERVED
- 15 DCMR 31423142. RESERVED
- 15 DCMR 31433143. RESERVED
- 15 DCMR 31443144. RESERVED
- 15 DCMR 31453145. RESERVED
- 15 DCMR 31463146. RESERVED
- 15 DCMR 31473147. RESERVED
- 15 DCMR 31483148. RESERVED
- 15 DCMR 31493149. RESERVED
- 15 DCMR 31503150. RESERVED
- 15 DCMR 31513151. RESERVED
- 15 DCMR 31523152. RESERVED
- 15 DCMR 31533153. RESERVED
- 15 DCMR 31543154. RESERVED
- 15 DCMR 31553155. RESERVED
- 15 DCMR 31563156. RESERVED
- 15 DCMR 31573157. RESERVED
- 15 DCMR 31583158. RESERVED
- 15 DCMR 31593159. RESERVED
- 15 DCMR 31603160. RESERVED
- 15 DCMR 31613161. RESERVED
- 15 DCMR 31623162. RESERVED
- 15 DCMR 31633163. RESERVED
- 15 DCMR 31643164. RESERVED
- 15 DCMR 31653165. RESERVED
- 15 DCMR 31663166. RESERVED
- 15 DCMR 31673167. RESERVED
- 15 DCMR 31683168. RESERVED
- 15 DCMR 31693169. RESERVED
- 15 DCMR 31703170. RESERVED
- 15 DCMR 31713171. RESERVED
- 15 DCMR 31723172. RESERVED
- 15 DCMR 31733173. RESERVED
- 15 DCMR 31743174. RESERVED
- 15 DCMR 31753175. RESERVED
- 15 DCMR 31763176. RESERVED
- 15 DCMR 31773177. RESERVED
- 15 DCMR 31783178. RESERVED
- 15 DCMR 31793179. RESERVED
- 15 DCMR 31803180. RESERVED
- 15 DCMR 31813181. RESERVED
- 15 DCMR 31823182. RESERVED
- 15 DCMR 31833183. RESERVED
- 15 DCMR 31843184. RESERVED
- 15 DCMR 31853185. RESERVED
- 15 DCMR 31863186. RESERVED
- 15 DCMR 31873187. RESERVED
- 15 DCMR 31883188. RESERVED
- 15 DCMR 31893189. RESERVED
- 15 DCMR 31903190. RESERVED
- 15 DCMR 31913191. RESERVED
- 15 DCMR 31923192. RESERVED
- 15 DCMR 31933193. RESERVED
- 15 DCMR 31943194. RESERVED
- 15 DCMR 31953195. RESERVED
- 15 DCMR 31963196. RESERVED
- 15 DCMR 31973197. RESERVED
- 15 DCMR 31983198. MISCELLANEOUS REQUIREMENTS
- 15 DCMR 31993199. DEFINITIONS