2023. GRIEVANCES

2023 GRIEVANCES 2023.1 Each hospital shall establish and implement a written process that promptly addresses grievances filed by patients or their representatives. The process includes, but is not limited to: (a) A procedure for submission of grievances which is made available to patients or representatives; (b) Time frames and procedures for review of grievances and provision of a response; and (c) How information from grievances and responses are utilized to improve the quality of patient care and treatment. SOURCE: Notice of Final Rulemaking published at 55 DCR 8813 (August 15, 2008).