13203. CONSUMER RIGHTS

13203 CONSUMER RIGHTS 13203.1 A person using the DDA Complaint System may: Grant consent to a third party to file a complaint for the person, or on his or her behalf, with a DDA provider or with DDA; Be assisted throughout the issue resolution process by one or more informal supporters, a Supported Decision-Making Agreement supporter, or attorney, advocate or other representative of the person’s own choosing and at the person’s own expense; Request that the complaint coordinator, or his or her designee, assist the person in filing a complaint with DDS; or Request a qualified interpreter, fluent in the primary language (including sign language) of the person, and may request the use of required auxiliary aids. 13203.2 A provider listed in Section 13203.1(a) above and DDA must continue to serve a person already receiving supports or services without limitation, reduction or termination pending the resolution of an open complaint with the complaint coordinator regarding those supports or services. 13203.3 A person may request an appeal directly to OAH for Medicaid denials, delays, suspensions, reductions or terminations. SOURCE: Final Rulemaking published at 67 DCR 1203 (February 7, 2020). District of Columbia Municipal Regulations Public Welfare 29 DCMR § 13203