7419. QUALITY ASSURANCE AND IMPROVEMENT

7419 QUALITY ASSURANCE AND IMPROVEMENT 7419.1 The HSS provider shall submit to the Department a quality improvement plan that describes how the provider will ensure and measure for each individual: (a) Timely access to and availability of services; and (b) Adequacy, appropriateness, and quality of care, including treatment and prevention of acute and chronic conditions. 7419.2 The HSS provider’s quality improvement plan shall describe its protocols to: (a) Closely monitor individuals with severe housing stability barriers and children and youth within an individual’s household with complex service needs; (b) Coordinate individual services with behavioral health providers; and (c) Collect and respond to individual satisfaction with services delivered by the provider. 7419.3 The HSS provider’s quality improvement plan shall be approved by the Department annually. SOURCE: Final Rulemaking published at 71 DCR 006868 (June 7, 2024). District of Columbia Municipal Regulations Public Welfare 29 DCMR § 7419