1215. INQUIRIES, REQUESTS FOR ASSISTANCE, AND PUBLIC COMPLAINTS OF NONCOMPLIANCE WITH THE LANGUAGE ACCESS ACT

1215 INQUIRIES, REQUESTS FOR ASSISTANCE, AND PUBLIC COMPLAINTS OF NONCOMPLIANCE WITH THE LANGUAGE ACCESS ACT 1215.1 The Office of Human Rights (“OHR”) shall receive and track all inquiries and requests for assistance or information concerning language access. Inquiries and requests for assistance may be submitted in writing or verbally by a limited-English proficient or non-English proficient (“LEP/NEP”) customer or an individual or third party acting on the customer’s behalf. Each inquiry or request shall be addressed and resolved by the Language Access Director (“LA Director”) and documented in accordance with the OHR Standard Operating Procedures Manual. 1215.2 OHR shall post on its website the process for submitting an inquiry, request, or complaint, and shall also post an overview of its investigative process. OHR shall also provide this information to each individual who files a complaint with OHR. 1215.3 The filing of a public complaint alleging noncompliance with the Act does not supersede or preclude the filing of a complaint alleging intentional illegal discrimination under the D.C. Human Rights Act of 1977, effective December 13, 1977 (D.C. Law 2-38; D.C. Official Code §§ 2-1401.01 et seq.). Discrimination complaints shall be filed in accordance with the procedures in Chapters 1 and 7 of Title 4 of the District of Columbia Municipal Regulations. SOURCE: Final Rulemaking published at 55 DCR 6348 (June 6, 2008); as amended by Final Rulemaking published at 61 DCR 9836 (September 26, 2014). District of Columbia Municipal Regulations Human Rights and Relations 4 DCMR § 1215