Beneficiary Complaint: Preparing the Beneficiary Complaint Folder

5045 – Beneficiary Complaint: Preparing the Beneficiary Complaint Folder (Rev. 28, Issued: 10-21-16, Effective: 10-21-16, Implementation: 10-21-16) The QIO is responsible for preparing the official Beneficiary Complaint File for maintenance at the QIO, either by hard copy or via the CMS-designated review system document storage, if and when available. CMS expects that the QIO will perform this function. A duplicate hard copy of the file or access to an approved secure electronic system, when available and approved by CMS, may be required for use by an off-site Peer Reviewer. (See §5050.3 for information related to the Peer Review process.)(See §5045.4 for more detailed information about the content and organization of the folder.)