Quality Improvement Organization Manual (Pub. 100-10), Ch. 5 § 5055.3
Beneficiary Complaint: Prohibition on Submission of New/Additional
5055.3 – Beneficiary Complaint: Prohibition on Submission of New/Additional
Medical Information
(Rev. 28, Issued: 10-21-16, Effective: 10-21-16, Implementation: 10-21-16)
The submission of new and/or additional medical information does not occur in response to the
offer of the Opportunity for Discussion because the Reconsideration process (42 CFR §476.140
(a)(3)) provides an opportunity to submit additional information.
NOTE: In instances when the practitioner and/or provider requests to submit new and/or
additional medical information, the QIO should advise the practitioner and/or provider of
his/her right to request a reconsideration and that any new and/or additional medical
information can be considered during the reconsideration process. CMS considers it a basic
premise of fairness that beneficiaries, practitioners and/or providers are notified of the ability to
file a request for reconsideration in connection with complaints filed after July 31, 2014.