Training Content and Frequency

40.2.4.3 - Training Content and Frequency (Rev. 2803, Issued: 10-28-13, Effective: 09-17-13, Implementation: 09-17-13) See the CMS Provider Education and Training (PET) manual for the definitive provider outreach and training requirements. Provider training is included in the CMS contractor PET budget and although EDI information must be included in those training efforts as appropriate, the PET requirements contain specific activities that must be completed by A/B MACs, DME MACs and CEDI. When possible, EDI training should be conducted in conjunction with non-EDI training to share training room and trainers’ expenses. This EDI-related training information is included in Chapter 24 for reference purposes only. When appropriate, A/B MACs, DME MACs and CEDI may develop user groups for general EDI users and free software users. A/B MACs, DME MACs and CEDI are not required to support or train providers on the use of software provided by commercial vendors/trading partners, on ASC X12 format structure or coding, the use of PCs, or other subjects non-specific to Medicare EDI. On an ongoing basis, A/B MACs, DME MACs and CEDI should assess the need for additional training based on: • Periodic identification and evaluation of common electronic billing errors; • New software release; or • The introduction of new EDI functions or changes to existing functions.