Medicare Claims Processing Manual (Pub. 100-04), Ch. 27 § 70.2
Process Flow of a Change Request
70.2 - Process Flow of a Change Request
(Rev. 4009, Issued: 03-23-18, Effective: 04-23-18, Implementation: 04-23-18)
• Complete a CWF Change Request (CR) through INFOMAN. When the CR is
created a CR number will automatically be assigned.
• Forward three copies of all supporting documentation to the Host site. Include the
CR number on all documentation. The Host will review it and the CR for
accuracy, completeness, and relevance. The review may also determine whether a
problem reported is a CWF problem or a problem with the MAC's software.
• When the Host approves the CR, it releases the Change Request to the CWFM
and to the CMS central office (CO) in accordance with current procedures.
• CMS and the CWFM review the Change Requests as received throughout the
month.
• CMS distributes all change requests to the appropriate CMS component for
review and approval as they are received.
• A monthly Change Control meeting of CMS and CWFM staff is held to schedule
approved Change Requests for release.
• Following the meeting, the CWFM enters approval and priority status of all
Change Requests into the automated system. As work progresses, the CWFM
enters the status of all changes, Quality Assurance (QA) activities and work
performed.