Medicare Claims Processing Manual (Pub. 100-04), Ch. 29 § 240.5
Procedures to Follow When a Party Fails to Establish Good Cause
240.5 - Procedures to Follow When a Party Fails to Establish Good Cause
(Rev. 4278, Issued: 04-12-19, Effective: 06-13-19, Implementation: 06-13-19)
If a party files an untimely request for redetermination and there is insufficient or no explanation for the
delay or no other evidence that establishes the reason for late filing, the MAC dismisses the redetermination
request. The MAC explains in the dismissal letter that the party can: 1) request that the MAC vacate the
dismissal by providing an explanation for the late filing to the MAC within 6 months of the dismissal of the
redetermination request; and 2) request that the QIC review the MAC’s dismissal action by filing a request
with the QIC within 60 days of the date of receipt of the dismissal notice.
If an explanation or other evidence is submitted within 6 months from the dismissal that contains sufficient
evidence or other documentation that supports a finding of good cause for late filing, the MAC (as
applicable) makes a favorable good cause determination. Once it makes a favorable good cause
determination, it considers the appeal to be timely filed and proceeds to vacate its prior dismissal and
performs a redetermination (see §310.6.3 Processing Requests to Vacate Dismissals).
The closed date is the date of the dismissal, and the dismissal is reported on the Contractor Reporting of
Operational Workload Data (CROWD) in the appropriate appeals report forms (Carriers Appeals Report
Form CMS-2590, Monthly Intermediary Part A and Part B Appeals Report Form CMS-2591, or Monthly
Statistical Report on Intermediary and Carrier Part A and Part B Appeals Activity Form CMS-2592). The
closed date and date of dismissal are also captured in the Medicare Appeals System (MAS) and can be
appropriately reported on by the Part A MACs.