Medicare Claims Processing Manual (Pub. 100-04), Ch. 29 § 290
Guidelines for Writing Appeals Correspondence
290 - Guidelines for Writing Appeals Correspondence
(Rev. 1274, Issued: 06-29-07, Effective: 07-01-07, Implementation: 10-01-07)
The guidelines in this section are to be used when preparing appeals correspondence, which includes
redeterminations decisions and inquiries about the status of appeals. These shall be handled as expeditiously
as possible without lowering the quality of the response. General instructions on responding to beneficiary
and provider/supplier communications are found in CMS Medicare Pub. 100-09. All other CMS-issued
instructions on correspondence guidelines apply as well, including instructions on correspondence letterhead
requirements.