Medicare Claims Processing Manual (Pub. 100-04), Ch. 34 § 10.5.5
Monitoring the Telephone Reopening
10.5.5 - Monitoring the Telephone Reopening
(Rev. 3568, Issued: 07-29-16, Effective: 09-30-16, Implementation: 09-30-16)
CMS may review this function at any time so the contractor may want to develop and
maintain records on a monitoring/quality assurance process.