Medicare Claims Processing Manual (Pub. 100-04), Ch. 34 § 10.6.2
Timeframes for Party Requested Reopenings
10.6.2 - Timeframes for Party Requested Reopenings
(Rev. 3568, Issued: 07-29-16, Effective: 09-30-16, Implementation: 09-30-16)
A party may request a contractor reopen and revise its initial determination or
redetermination under the following conditions:
• Within 1 year from the date of the initial determination or redetermination for any
reason; or
• Within 4 years from the date of the initial determination or redetermination for
good cause as defined in §10.11; or,
• At any time if the initial determination is unfavorable, in whole or in part, to the
party thereto, but only for the purpose of correcting a clerical error on which that
determination was based. Third party payer error does not constitute clerical error
as defined in §10.4.
While a contractor can reopen at any time under the limited criterion set forth above to
correct an unfavorable determination, CMS does not expect that a contractor would
regularly grant these requests, especially for older claims where the claims history is not
readily available. Both the contractor and the provider/physician/supplier have a
reasonable expectation to administrative finality in the processing of their claims.
Additionally, administrative efficiency and the ability of a Medicare contractor to
continue vital functions (i.e., process Medicare claims and process appeal requests)
require that contractors grant such requests rarely.